Help Desk Tech

Neighborly

Waco, TX, US
Competitive pyy: commensurate with experience; bon...
Hybrid
Customer service experience required
Windows 10 or newer knowledge
Web browser settings proficiency
This role involves providing first-level support for all franchise-facing technology used by Neighborly's brands

Job Summary

  • This role involves providing first-level support for all franchise-facing technology used by Neighborly's brands.
  • The position offers a hybrid work schedule with Monday-Wednesday in-office requirements at the Waco, Texas location.
  • Employees are eligible for competitive pay, equity opportunities, annual bonuses, and comprehensive benefits.

Matching Summary

This role involves providing first-level support for all franchise-facing technology used by Neighborly's brands.

Salary

Competitive Pay: Commensurate with experience; Bonus/Equity: Equity and annual bonus opportunities; Benefits: Comprehensive benefits offerings

Skills & Requirements

Must-have

  • Customer service experience required
  • Windows 10 or newer knowledge
  • Web browser settings proficiency
  • Ticketing system usage capability
  • Strong diagnostic and analytical skills

Nice-to-have

  • Intuit QuickBooks Online knowledge
  • Point-of-Sale systems familiarity
  • Positive attitude under pressure
  • Ability to work well in a team
  • Experience with product training

Key Requirements

  • Associates Degree preferred but not required

Work Rights

Not specified

Tailored Resume

Cover Letter