Associate Director, Customer Centres

AIA

Kuala Lumpur, Malaysia
10 years managerial experience
Strong problem-solving abilities
Results-focused approach
The role involves leading a next-generation Customer Centre to enhance customer service and satisfaction

Job Summary

  • The role involves leading a next-generation Customer Centre to enhance customer service and satisfaction.
  • You will drive digital adoption and support personnel transformation into advisory roles.
  • The position requires collaboration with various teams to ensure effective delivery of outcomes and continuous improvement.

Matching Summary

The role involves leading a next-generation Customer Centre to enhance customer service and satisfaction.

Skills & Requirements

Must-have

  • 10 years managerial experience
  • strong problem-solving abilities
  • results-focused approach

Nice-to-have

  • motivational leadership skills
  • analytical mindset
  • agile work environment

Key Requirements

  • tertiary education
  • proven track record in customer service
  • high proficiency in communication skills

Work Rights

Not specified

Tailored Resume

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