Not specified (assumed in-office due to the nature of the role)
First-level support for pos terminal issues
Handle incoming calls emails and whatsapp messages
Basic troubleshooting of hardware and connectivity
WEST SIRIUS ENGINEERING SERVICES PTE. LTD. is seeking a Call Center Representative to provide first-level support for their POS terminal rental business in Singapore. This entry-level role involves assisting customers with queries, troubleshooting basic issues, and managing service requests, with training provided for candidates willing to learn
Job Summary
The role provides first-level support to merchants and customers regarding POS terminal rental business operations.
Responsibilities include handling technical inquiries, logging service requests, and coordinating onsite support or terminal replacements.
Training is provided for candidates willing to learn about POS terminals, payment devices, and daily merchant support operations.
Matching Summary
Match Score: 75
WEST SIRIUS ENGINEERING SERVICES PTE. LTD. is seeking a Call Center Representative to provide first-level support for their POS terminal rental business in Singapore. This entry-level role involves assisting customers with queries, troubleshooting basic issues, and managing service requests, with training provided for candidates willing to learn.
Skills & Requirements
Must-have
First-level support for POS terminal issues
Handle incoming calls emails and WhatsApp messages
Basic troubleshooting of hardware and connectivity
Accurate ticketing system and data entry skills
Coordinate terminal deployment and replacement logistics
Nice-to-have
Experience in customer service or call center roles
Understanding of payment devices and Android systems
Patient and polite communication style
Ability to work independently and as part of a team
Familiarity with Microsoft Word and Excel tools
Key Requirements
Willingness to work weekends and public holidays
Basic computer skills including email and messaging tools
No prior experience required but preferred in support roles