Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally
Job Summary
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally.
Provide coaching and support to team and serve a point of contact for escalations.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Matching Summary
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally.
Skills & Requirements
Must-have
Institutional customer service experience
SWIFT messaging proficiency
Banking experience
Client portfolio management
Process improvement advocacy
Risk assessment and management
Nice-to-have
Client relationship building
Cross-departmental collaboration
Regulatory knowledge
Team coaching and support
Key Requirements
3-8 years institutional customer service experience