Job 142470

Honeywell

Not specified (assumed to be hybrid based on industry standards).
L2 technical software support
Enterprise quality management software
Root cause analysis
Honeywell is seeking a Tech Support Specialist to provide exceptional technical support for their enterprise quality management software, primarily in the life sciences sector. The role involves managing complex support cases, collaborating with cross-functional teams, and promoting a culture of knowledge-sharing while ensuring high customer satisfaction

Job Summary

  • Provide dependable technical software support for enterprise quality management software geared toward the life sciences industries at the L2 level.
  • Facilitate prompt identification, investigation, resolution, replication of technical issues, and conduct root cause analysis.
  • Cultivate internal relationships with product management and R&D teams to expedite complex cases.

Matching Summary

Match Score: 85

Honeywell is seeking a Tech Support Specialist to provide exceptional technical support for their enterprise quality management software, primarily in the life sciences sector. The role involves managing complex support cases, collaborating with cross-functional teams, and promoting a culture of knowledge-sharing while ensuring high customer satisfaction.

Skills & Requirements

Must-have

  • L2 technical software support
  • Enterprise quality management software
  • Root cause analysis
  • Salesforce Flow
  • Case lifecycle management
  • Cloud-based applications debugging

Nice-to-have

  • Knowledge-sharing culture
  • Process development
  • Internal relationship building

Key Requirements

  • 2-5 years of experience in technical support
  • B.E./B.Tech in Computer Science, IT, or ECE
  • Proficiency in Salesforce
  • Experience with CRM tools
  • Working knowledge of SQL and a programming language

Work Rights

Not specified

Tailored Resume

Cover Letter