Technical Advocate

Generac Power Systems Inc

3 months customer service or mechanical experience
High school diploma or ged equivalent
Basic computer skills and software learning ability
The role involves answering 90% of incoming customer calls to provide technical support and sales suggestions for professional-grade power equipment

Job Summary

  • The role involves answering 90% of incoming customer calls to provide technical support and sales suggestions for professional-grade power equipment.
  • Employees must actively listen to understand customer needs while supporting small engine troubleshooting, shop visit setups, and warranty orders.
  • The position requires adherence to strict call handling standards including average call length, hold time, and attendance objectives.

Matching Summary

The role involves answering 90% of incoming customer calls to provide technical support and sales suggestions for professional-grade power equipment.

Skills & Requirements

Must-have

  • 3 months customer service or mechanical experience
  • High School Diploma or GED equivalent
  • Basic computer skills and software learning ability
  • Small engine troubleshooting capabilities
  • Verbal communication and active listening skills

Nice-to-have

  • Sales and upselling skills
  • Desire to learn mechanical aspects of equipment
  • Meticulous data entry skills
  • Time management and schedule adherence
  • Ability to safeguard confidential information

Key Requirements

  • Minimum 3 months of relevant experience
  • High School Diploma or GED
  • Basic computer proficiency

Work Rights

Not specified

Tailored Resume

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