Sr. Customer Service Representative - Stock Yards Lexington
US FOODS
Lexington, NC, US
Base: $21.00-$22.00ph; bonus/equity: not specified...
Process incoming orders
Respond to customer inquiries
Resolve customer complaints
Provide contact and liaison between customers and internal departments, processing incoming orders and responding to inquiries in a timely manner
Job Summary
Provide contact and liaison between customers and internal departments, processing incoming orders and responding to inquiries in a timely manner.
Resolve customers' service or billing complaints, check for appropriate changes, and contact customers regarding claim results and adjustments.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
Matching Summary
Provide contact and liaison between customers and internal departments, processing incoming orders and responding to inquiries in a timely manner.
Salary
Base: $21.00-$22.00/hour; Bonus/Equity: Not specified; Benefits: Health insurance, retirement benefits, paid time off, disability, ESPP, life insurance
Skills & Requirements
Must-have
Process incoming orders
Respond to customer inquiries
Resolve customer complaints
Communicate with customers
Nice-to-have
Food service distribution experience
Familiar with Microsoft Office
CRM / Phone Technology experience
Key Requirements
High school diploma or equivalent
Minimum three years customer service call center experience