Information Technology - Lead Software Engineer (AI, Ops and Resilience)
SINGAPORE AIRLINES LIMITED
Singapore
Hybrid
Itil framework and best practices
Python or javascript scripting
Servicenow or bmc remedy platforms
Singapore Airlines Limited is seeking a Lead Software Engineer specializing in AI, Ops, and Resilience to enhance IT Service Management (ITSM) practices using modern frameworks and automation tools. The ideal candidate will possess a strong background in IT operations, ITIL practices, and automation technologies, with a focus on mentoring and collaboration within cross-functional teams
Job Summary
This role leads the reimagination of core ITSM practices using modern development frameworks and AI-driven tools.
The incumbent will design predictive incident detection systems and automated remediation workflows to enhance service reliability.
Candidates must provide mentorship to ITSM engineers while overseeing vendor operations and ensuring strict SLA compliance.
Matching Summary
Match Score: 85
Singapore Airlines Limited is seeking a Lead Software Engineer specializing in AI, Ops, and Resilience to enhance IT Service Management (ITSM) practices using modern frameworks and automation tools. The ideal candidate will possess a strong background in IT operations, ITIL practices, and automation technologies, with a focus on mentoring and collaboration within cross-functional teams.
Skills & Requirements
Must-have
ITIL framework and best practices
Python or JavaScript scripting
ServiceNow or BMC Remedy platforms
Incident Problem Change Management
Vendor performance and SLA management
Nice-to-have
AI/ML frameworks like TensorFlow
LLM-based knowledge agents
Splunk or Grafana monitoring tools
CI/CD pipelines and GitOps
Cloud platforms AWS Azure GCP
Key Requirements
Bachelor's Degree in Computer Science or Engineering