Senior Customer Success Manager

Workday

Salt Lake City, UT, United States
$113,800 usd - $170,800 usd; role may be eligible ...
Fully remote
Customer relationship management
Customer health monitoring
Saas implementation oversight
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.

Salary

$113,800 USD - $170,800 USD; Role may be eligible for bonus/commission/stock; Comprehensive benefits

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer health monitoring
  • SaaS implementation oversight
  • Customer adoption facilitation
  • Escalation point for customer issues

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Integrity and genuine care

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Functional domain expertise
  • Enterprise implementation project management experience

Work Rights

Not specified

Tailored Resume

Cover Letter