Customer Banking Specialist - Newman (full Time, 12 Month Opportunity)
Burbankbank
Newman, Unknown
Assisting customers with banking transactions
Meaningful customer conversations
In-branch technology assistance
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment, as well as serving customers face-to-face
Job Summary
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment, as well as serving customers face-to-face.
You will build personal connections with customers, help them use in-branch technology and digital banking options, and complete Financial Health Checks.
Continuous training and development will be provided to support your career aspirations.
Matching Summary
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment, as well as serving customers face-to-face.
Skills & Requirements
Must-have
Assisting customers with banking transactions
Meaningful customer conversations
In-branch technology assistance
Processing loan and credit card applications
Capturing customer feedback
Collaborative team work
Nice-to-have
Passion for outstanding customer service
Confidence to ask challenging questions
Problem solving attitude
Open approach to learning
Goal oriented
Key Requirements
Full time, 12 month contract
Monday - Friday 8:30am - 4:50pm
Aboriginal &/or Torres Strait Islander people encouraged to apply