The Customer Success Director serves as a named resource and partner for their Salesforce Signature customer, orchestrating all deliverables and overseeing the day-to-day customer Signature experience
Job Summary
The Customer Success Director serves as a named resource and partner for their Salesforce Signature customer, orchestrating all deliverables and overseeing the day-to-day customer Signature experience.
This role requires strong partnership and teaming across Salesforce at all levels, orchestrating a team of aligned Customer Success resources to provide a unified Signature experience for their customer.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and they are looking for Trailblazers passionate about bettering business and the world through AI.
Matching Summary
The Customer Success Director serves as a named resource and partner for their Salesforce Signature customer, orchestrating all deliverables and overseeing the day-to-day customer Signature experience.
Skills & Requirements
Must-have
Customer Success Director
Signature Success Plan
Executive-level relationships
Salesforce expertise
Joint Account Plan management
Trusted Advisor
C-level influence
Nice-to-have
AI-driven workforce transformation
Deep curiosity
Handling objections
Enterprise architecture principles
Key Requirements
5+ years in Customer Success or Program Delivery / IT Consulting
Strong experience with Salesforce products
Technical expertise with one or more Salesforce clouds