Order Management Specialist

ABB UK

Richmond, United States
Onsite
Order entry and validation
Customer order status updates
Proactive delay identification
Provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction

Job Summary

  • Provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.
  • Enter and validate all material and Time & Materials (T&M) service orders, ensuring accurate pricing, contract checks, warranty verification, and billing details.
  • ABB offers a comprehensive benefits package including health, life, disability, retirement savings plans, and paid time off.

Matching Summary

Provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.

Skills & Requirements

Must-have

  • Order entry and validation
  • Customer order status updates
  • Proactive delay identification
  • ERP/CRM record accuracy

Nice-to-have

  • Empowered to lead and grow
  • Impactful work creating change
  • Collaborative team environment

Key Requirements

  • Associate's degree required
  • 5+ years of experience
  • Strong SAP proficiency
  • Salesforce experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter