Hitachi Energy India Limited is seeking a Manufacturing Quality Control Senior Professional to oversee customer quality management processes and improve customer satisfaction. The ideal candidate will have significant experience in quality management and customer care, alongside a relevant engineering degree and Six Sigma certification
Job Summary
The role is responsible for overseeing the Factory Customer Care process to enhance customer satisfaction and ensure compliance with quality standards.
You will manage and analyze internal and external customer complaints to identify root causes and drive timely corrective actions.
The position requires driving continuous improvement initiatives by integrating lessons learned from customer complaint analysis into the Factory Quality Management System.
Matching Summary
Match Score: 85
Hitachi Energy India Limited is seeking a Manufacturing Quality Control Senior Professional to oversee customer quality management processes and improve customer satisfaction. The ideal candidate will have significant experience in quality management and customer care, alongside a relevant engineering degree and Six Sigma certification.
Skills & Requirements
Must-have
Customer Care process management
Root cause analysis of complaints
ISO 9001 compliance implementation
Cross-functional team collaboration
Factory quality improvement planning
Nice-to-have
Fostering quality awareness culture
Employee competency development
Long-term customer trust building
Positive customer experience focus
Key Requirements
Degree in Electrical/Mechanical Engineering or Quality Management