Customer Contact Officer

Acquire Intelligence Australia Pty Ltd

Australia
Onsite
1 year bpo experience required
Omni-channel customer service skills
Intermediate excel and word proficiency
Acquire Intelligence Australia Pty Ltd is seeking a Customer Contact Officer to provide support for a prominent ticketing and event supplier. The role involves engaging with customers through various channels to enhance their experience in the entertainment industry

Job Summary

  • You will serve as an ambassador supporting customers across multiple platforms including phone, email, and social media.
  • The role involves processing refunds, cancellations, and managing ticket orders for major events in Australia.
  • Employees enjoy a vibrant culture with yearly kick-off parties, internal promotion opportunities, and over 900 annual promotions.

Matching Summary

Match Score: 85

Acquire Intelligence Australia Pty Ltd is seeking a Customer Contact Officer to provide support for a prominent ticketing and event supplier. The role involves engaging with customers through various channels to enhance their experience in the entertainment industry.

Skills & Requirements

Must-have

  • 1 year BPO experience required
  • Omni-channel customer service skills
  • Intermediate Excel and Word proficiency
  • Strong problem-solving abilities
  • Flexible work schedule availability

Nice-to-have

  • Previous Zendesk platform experience
  • Knowledge of Australian locations
  • Experience with AU accounts
  • Microsoft Office application expertise
  • Passion for entertainment industry

Key Requirements

  • At least 1 year BPO experience
  • Intermediate Excel and Word skills
  • Documentation and business communication skills

Work Rights

Not specified

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