Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Analyze knowledge usage and trends
Collaborate with technical teams
Map and analyze support processes
** Workday is seeking a Sr Business Process Analyst to join their Knowledge Management and Global Support Operations & Enablement teams. The ideal candidate will possess strong analytical skills, experience in knowledge management, and a passion for enhancing digital support technologies, particularly those involving AI. **

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles, analyzing knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities that drive proactive issue resolution.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work, combining the best of both worlds: in-person time and remote.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Business Process Analyst to join their Knowledge Management and Global Support Operations & Enablement teams. The ideal candidate will possess strong analytical skills, experience in knowledge management, and a passion for enhancing digital support technologies, particularly those involving AI. **

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Collaborate with technical teams
  • Map and analyze support processes
  • Process improvement initiatives
  • Develop process documentation
  • Data analysis and visualization tools

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • Experience with AI chatbot/automated systems
  • Demonstrated experience in process mapping, analysis, and improvement methodologies
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field OR Bachelor degree, professional certification or verified work experience in a related field

Work Rights

Not specified

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