Quality Analyst With Polish

Concentrix

Katowice, Poland
Not specified; not specified; benefits pyckage inc...
Minimum 1 year experience in bpo or call center
Polish language proficiency c1/c2 level
English language proficiency b2/c1 level
This role involves reviewing customer interactions across calls, emails, and chats to ensure quality standards are met

Job Summary

  • This role involves reviewing customer interactions across calls, emails, and chats to ensure quality standards are met.
  • The company offers a comprehensive benefits package including private healthcare, life insurance, and free language classes.
  • Candidates will play a key role in improving service quality and supporting performance excellence within the team.

Matching Summary

This role involves reviewing customer interactions across calls, emails, and chats to ensure quality standards are met.

Salary

Not specified; Not specified; Benefits package included

Skills & Requirements

Must-have

  • Minimum 1 year experience in BPO or call center
  • Polish language proficiency C1/C2 level
  • English language proficiency B2/C1 level
  • Review customer interactions across calls emails and chat
  • Microsoft Office proficiency required

Nice-to-have

  • Strong attention to detail and analytical skills
  • Ability to multitask and meet strict deadlines
  • Good communication skills for feedback delivery
  • Participation in calibration sessions with teams

Key Requirements

  • Minimum 1 year experience in similar role
  • Polish language at C1/C2 level
  • English language at B2/C1 level
  • Availability to work from Katowice office

Work Rights

Not specified

Tailored Resume

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