Servicenow Product Owner

WPP

Chennai, India
On-site
Servicenow platform transformation
Out-of-the-box alignment
Ai-enabled service model
WPP is seeking a ServiceNow Product Owner to lead a comprehensive transformation of their ServiceNow platform in Chennai, India. The ideal candidate will be responsible for transitioning from a legacy system to a standardized, AI-enabled service model, and will focus on enhancing operational efficiency and service quality. ###

Job Summary

  • This role is accountable for the end-to-end transformation of ServiceNow at WPP.
  • You will lead a full reset of the platform, moving from a fragmented, legacy implementation to a clean, standardized, out-of-the-box aligned environment designed for an AI-enabled service model.
  • The objective is to establish a next-generation service capability, leveraging virtual agents, automation, and agentic AI to significantly reduce manual intervention, improve service quality, and enable scalable operations globally.

Matching Summary

Match Score: 85

WPP is seeking a ServiceNow Product Owner to lead a comprehensive transformation of their ServiceNow platform in Chennai, India. The ideal candidate will be responsible for transitioning from a legacy system to a standardized, AI-enabled service model, and will focus on enhancing operational efficiency and service quality. ###

Skills & Requirements

Must-have

  • ServiceNow platform transformation
  • out-of-the-box alignment
  • AI-enabled service model
  • virtual agents and automation
  • legacy system cleanup

Nice-to-have

  • transformational growth
  • continuous learning culture
  • next-generation service capability

Key Requirements

  • End-to-end transformation leadership
  • Define and execute transformation plan
  • Lead clean rebuild approach
  • Remove legacy complexity
  • Establish coherent operating model

Work Rights

Not specified

Tailored Resume

Cover Letter