Senior/lead Executive - Centre For Service Excellence

GovTech Singapore

Nanyang, Singapore
Onsite
Case management
Service operations
Customer journey mapping
Contribute to the service delivery and experience segment by ensuring diverse stakeholder groups are provided with optimal experience

Job Summary

  • Contribute to the service delivery and experience segment by ensuring diverse stakeholder groups are provided with optimal experience.
  • Manage day-to-day operations of customer service & engagement seamlessly between physical and digital touchpoints to ensure satisfaction.
  • Contribute to mapping customer journeys and identifying pain points to suggest improvements and enhance service delivery.

Matching Summary

Contribute to the service delivery and experience segment by ensuring diverse stakeholder groups are provided with optimal experience.

Skills & Requirements

Must-have

  • Case Management
  • Service Operations
  • Customer Journey Mapping
  • Stakeholder Management
  • Data Analysis
  • Service Standards

Nice-to-have

  • Strategic Planning
  • Operational Efficiency
  • Innovative Mindset
  • Interpersonal Skills
  • Process Improvement

Key Requirements

  • 3-5 years of experience
  • Service operations experience
  • Case management experience
  • Service communication experience
  • Proficiency in MS Office or Power BI

Work Rights

Not specified

Tailored Resume

Cover Letter