Base: $25.71ph; bonus/equity: not specified; benef...
On-site
2-3 years luxury hospitality experience
Vip guest relationship management
Opera pms or comparable reservation systems
The Fairmont Chateau Lake Louise is seeking a Multi-property VIP & Luxury Reservations Specialist, responsible for delivering exceptional service to VIP guests and luxury travel advisors. The position requires strong experience in luxury hospitality, excellent communication skills, and the ability to manage complex reservations across multiple properties
Job Summary
This role serves as a dedicated luxury travel professional responsible for delivering highly personalized, anticipatory service to VIP guests across a multi-property portfolio.
The position offers subsidized onsite accommodations in Banff National Park along with comprehensive benefits including mental health coverage up to $5,000/year and a defined contribution pension plan.
Candidates must demonstrate proven experience working with high-net-worth clientele and possess strong commercial awareness to maximize revenue opportunities through strategic upselling.
Matching Summary
Match Score: 85
The Fairmont Chateau Lake Louise is seeking a Multi-property VIP & Luxury Reservations Specialist, responsible for delivering exceptional service to VIP guests and luxury travel advisors. The position requires strong experience in luxury hospitality, excellent communication skills, and the ability to manage complex reservations across multiple properties.
Salary
Base: $25.71/hour; Bonus/Equity: Not specified; Benefits: Subsidized accommodation, meal allowance, medical/dental/vision, pension matching up to 5%
Skills & Requirements
Must-have
2-3 years luxury hospitality experience
VIP guest relationship management
Opera PMS or comparable reservation systems
Multi-property itinerary coordination
Luxury travel consortia knowledge
Nice-to-have
Strong upselling and revenue optimization skills
High emotional intelligence and discretion
Experience with Virtuoso or Amex FHR programs
Ability to work varied schedules including holidays
Key Requirements
Minimum 2-3 years luxury hospitality experience
Legal authorization to work in Canada required
Proficiency in Opera PMS or similar reservation systems