Pact Representative I

Advocate Health

Base: $21.85 - $32.80; bonus/equity: not specified...
Fully remote
Customer service skills
Follow established policies
Handle inbound callers
Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site

Job Summary

  • Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.
  • Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • customer service skills
  • follow established policies
  • handle inbound callers
  • basic technical troubleshooting
  • schedule patient appointments
  • verify insurance coverage
  • handle emergency situations

Nice-to-have

  • work with diverse customer population
  • active listening skills
  • problem-solving skills
  • prioritization skills

Key Requirements

  • 0 - 1 year experience
  • High School Graduate

Work Rights

Not specified

Tailored Resume

Cover Letter