Complaint Handler - Life & Pensions

Capita

Cheltenham, United Kingdom
Base: up to £29,900 py; bonus/equity: not specifie...
Experience in financial services sector
Knowledge of fca regulations
Strong verbal and written communication skills
The role involves investigating and resolving customer complaints while delivering fair outcomes in line with regulatory requirements

Job Summary

  • The role involves investigating and resolving customer complaints while delivering fair outcomes in line with regulatory requirements.
  • Candidates will identify root cause trends and escalate issues to drive continuous improvement within the team.
  • The position offers a starting salary of up to £29,900 per annum along with comprehensive benefits including company matched pension and life assurance.

Matching Summary

The role involves investigating and resolving customer complaints while delivering fair outcomes in line with regulatory requirements.

Salary

Base: Up to £29,900 per annum; Bonus/Equity: Not specified; Benefits: Company matched pension, life assurance, cycle2work scheme, 15 weeks paid leave

Skills & Requirements

Must-have

  • Experience in Financial Services sector
  • Knowledge of FCA regulations
  • Strong verbal and written communication skills
  • Ability to manage varying workloads
  • Reside within commutable distance to Cheltenham

Nice-to-have

  • Life & Pensions knowledge
  • Experience handling escalated complaints
  • Transferable skills from other sectors
  • Problem-solving skills
  • Organisational and time management skills

Key Requirements

  • Demonstrable experience in Financial Services sector
  • Understanding of FCA regulations
  • Proven experience in escalated complaints handling
  • Commutable distance to Cheltenham required

Work Rights

Not specified

Tailored Resume

Cover Letter