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SS&C Technologies is seeking a Manager for Client Support to oversee operational support and enhance client service delivery in a hybrid work environment. The ideal candidate will have extensive experience in financial services, particularly in transfer agency operations, and a strong track record in managing service teams.
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Job Summary
The Manager, Client Support plays a key role in delivering exceptional client service by overseeing the day-to-day operational support for client and investor-related queries.
Lead, mentor, and develop the Client Support team, fostering a client-centric culture focused on service excellence and continuous improvement.
Benefits include a Hybrid Work Model, Flexible Time Off, Income Protection Insurance, Private Health Insurance discount, and Paid Parental leave.
Matching Summary
Match Score: 75
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SS&C Technologies is seeking a Manager for Client Support to oversee operational support and enhance client service delivery in a hybrid work environment. The ideal candidate will have extensive experience in financial services, particularly in transfer agency operations, and a strong track record in managing service teams.
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Skills & Requirements
Must-have
Client Support Management
Transfer Agency Operations
Service Level Agreements (SLAs)
Key Performance Indicators (KPIs)
Regulatory and Compliance Requirements
Nice-to-have
Client Relationship Building
Continuous Improvement Initiatives
Diverse Perspectives
Positive Collaborative Work Environment
Key Requirements
5+ years in Financial Services or Wealth Services
3+ years in Registry, Custodial Services, or Fund Administration
3+ years managing and leading service teams in a B2B environment