CommBank is seeking a Customer Banking Specialist for their Melton branch to provide exceptional customer service and support across various banking needs. The role involves engaging with customers, performing financial health checks, and promoting digital banking options. Applicants should have a background in customer service, ideally within financial services
Job Summary
As the Customer Banking Specialist in our Melton Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
Matching Summary
Match Score: 85
CommBank is seeking a Customer Banking Specialist for their Melton branch to provide exceptional customer service and support across various banking needs. The role involves engaging with customers, performing financial health checks, and promoting digital banking options. Applicants should have a background in customer service, ideally within financial services.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Problem solve and provide solutions
Champion processes and procedures
Nice-to-have
Financial services experience
Retail or hospitality experience
Articulate financial terms clearly
Ask the right questions
Act with integrity
Customer at the center
Busy retail environment awareness
Key Requirements
Proven experience delivering exceptional Customer Service