Zurich Insurance Company Ltd is seeking a Customer Experience Advisor in Zürich, Switzerland, to enhance customer loyalty through professional interactions. The ideal candidate should possess strong communication skills and a sales-oriented attitude, with a focus on providing exceptional customer service
Job Summary
As a Customer Experience Advisor, you will be the friendly face of Zurich, delighting customers, assessing satisfaction, and supporting retention and recovery efforts.
You will conduct outbound activities, proactively engage with customers, and provide valuable advice on expanding their portfolios through cross- and upselling.
Enjoy an exceptionally pleasant work environment with a fixed salary and fixed working hours, along with attractive additional benefits.
Matching Summary
Match Score: 85
Zurich Insurance Company Ltd is seeking a Customer Experience Advisor in Zürich, Switzerland, to enhance customer loyalty through professional interactions. The ideal candidate should possess strong communication skills and a sales-oriented attitude, with a focus on providing exceptional customer service.
Skills & Requirements
Must-have
Authentic and professional customer loyalty
Excellent customer experience
Daily telephone dialogue
Selling insurance products
Team player
Nice-to-have
Customer retention and recovery
Cross-selling and upselling
Appointment setting for advisors
Key Requirements
Completed commercial or sales apprenticeship
VBV certification is an advantage
First experience in the insurance industry preferred