Customer Lead (1 Of 5)

Roche

Integral account management
Contractual execution
Client operational needs
The Customer Lead position focuses on the comprehensive management of assigned accounts, ensuring efficient and sustained contractual execution through transparent communication, constant attention, and agile response to client operational needs

Job Summary

  • The Customer Lead position focuses on the comprehensive management of assigned accounts, ensuring efficient and sustained contractual execution through transparent communication, constant attention, and agile response to client operational needs.
  • The role combines the fulfillment of operational commitments with a strategic approach, seeking to strengthen trust, loyalty, and long-term relationships with clients, while identifying opportunities for growth and commercial development.
  • At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

Matching Summary

The Customer Lead position focuses on the comprehensive management of assigned accounts, ensuring efficient and sustained contractual execution through transparent communication, constant attention, and agile response to client operational needs.

Skills & Requirements

Must-have

  • Integral account management
  • Contractual execution
  • Client operational needs
  • Sales objectives fulfillment
  • Inventory and consumption monitoring
  • Customer relationship management
  • Effective communication skills

Nice-to-have

  • Personal expression and open dialogue
  • Empathy and emotional intelligence
  • Continuous improvement mindset
  • Strategic thinking and planning

Key Requirements

  • 2-3 years of experience
  • University degree in administration, engineering, health sciences or related
  • Experience in customer service, contract management, operations or after-sales support
  • Experience in coordination of operational projects or contractual support
  • CRM (Salesforce) and document management tools
  • Basic project management knowledge
  • Familiarity with health policies and IVD market dynamics
  • Intermediate English

Work Rights

Not specified

Tailored Resume

Cover Letter