The Operations Manager is accountable for the end-to-end Order-to-Invoice operations and accounting process while managing a team of over 10 employees
Job Summary
The Operations Manager is accountable for the end-to-end Order-to-Invoice operations and accounting process while managing a team of over 10 employees.
This role requires driving a culture of growth and data-driven performance management with a relentless focus on service delivery and continuous improvement.
Candidates must possess expert knowledge of the Order to Invoice process and have significant experience in resource planning within a GBS or BPO environment.
Matching Summary
The Operations Manager is accountable for the end-to-end Order-to-Invoice operations and accounting process while managing a team of over 10 employees.
Skills & Requirements
Must-have
12+ years experience in GBS or BPO setting
Expert knowledge of Order to Invoice process
SAP ERP system proficiency required
Experience managing billing teams and SLAs
Resource planning and workflow management skills
Nice-to-have
Lean Six Sigma Green Belt certification
Data driven performance management culture
Process improvement and automation drive
Matrix structure collaboration experience
Key Requirements
Bachelor's degree in finance & accounting
Qualified accountant (CA, CPA, ACCA) or equivalent