Zurich Insurance Company Ltd is seeking a Customer Assistance Team Lead (entry-level) for their Travel Guard team, which provides travel insurance and assistance services. The role involves overseeing a team of coordinators, managing urgent cases, and supporting customer needs while fostering a collaborative work environment
Job Summary
This role is part of our Travel Guard team, a leading travel insurance brand serving millions worldwide.
You will play a key role in guiding a dedicated group of coordinators, navigating urgent and complex cases, and making meaningful decisions that directly influence customer outcomes.
We offer job flexibility with a hybrid approach, career growth opportunities, comprehensive leave benefits, and investment in your health and future.
Matching Summary
Match Score: 85
Zurich Insurance Company Ltd is seeking a Customer Assistance Team Lead (entry-level) for their Travel Guard team, which provides travel insurance and assistance services. The role involves overseeing a team of coordinators, managing urgent cases, and supporting customer needs while fostering a collaborative work environment.
Skills & Requirements
Must-have
Guide coordinators supporting travelers
Navigate urgent and complex cases
Coach and develop team members
Drive quality and performance
Oversee daily workflow
Manage and track cases
Provide individual performance feedback
Conduct quality reviews and audits
Gather performance reporting
Provide continuous training
Manage and resolve escalated issues
Adhere to HIPAA and PII regulations
Nice-to-have
Valuing optimism and caring
Fostering a collaborative environment
Making a real difference for customers
Work-life balance focus
Commitment to professional development
Key Requirements
High school diploma or equivalent
Strong communication skills
Customer service experience
Ability to multi-task and stay organized
Critical thinking under pressure
Prior leadership experience is a plus
Availability to work 8pm-6am with weekend rotations