JLL UK is seeking a Front of House Manager for their Derby location, where the successful candidate will oversee guest services and enhance customer experience across multiple sites, particularly for Rolls-Royce. The role emphasizes a customer-centric approach, team management, and operational excellence within a collaborative culture
Job Summary
The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence.
You will drive 5-star customer service excellence through training and day-to-day line management, measure and report KPIs, and implement Standard Operating Procedures with a continuous improvement focus.
JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology, fostering a collaborative environment where well-being and innovative ways of working are supported.
Matching Summary
Match Score: 85
JLL UK is seeking a Front of House Manager for their Derby location, where the successful candidate will oversee guest services and enhance customer experience across multiple sites, particularly for Rolls-Royce. The role emphasizes a customer-centric approach, team management, and operational excellence within a collaborative culture.
Skills & Requirements
Must-have
5-star customer service excellence
day-to-day line management
measure, meet, report KPIs
implement, maintain SOPs
build and maintain stakeholder relationships
manage operational activities
lead cross-training programs
Nice-to-have
customer-centric service style
innovative service delivery methods
foster proactive safety culture
collaborative environment
enthusiastic attitude
Key Requirements
Extensive customer service or hospitality experience