Customer Service Associate - German

ARAG S.r.l.

Rubiera, Italy
Manage commercial relationships
Order fulfillment process
After-sales activities management
You will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests

Job Summary

  • You will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests.
  • Manage after-sales activities: resolving issues related to shipping, products, complaints, returns, and warranties.
  • We offer a stimulating environment where innovation, collaboration and professional growth go hand in hand.

Matching Summary

You will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests.

Skills & Requirements

Must-have

  • Manage commercial relationships
  • Order fulfillment process
  • After-sales activities management
  • Independent shipment management
  • English and German fluency

Nice-to-have

  • People-centric approach
  • Collaborative team environment
  • Problem-solving mindset
  • Results orientation

Key Requirements

  • 2-3 years customer service/order management experience
  • Master's degree in Foreign Languages
  • Proficiency in Microsoft Office Suite
  • Familiarity with CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter