Director (m/f/d) Customer & Field Force Excellence

Gilead Sciences

Munich, Germany
On-site
Ai strategy and roadmap
Crm strategy and local governance
Sales force structures
Gilead Sciences is seeking a Director of Customer & Field Force Excellence in Munich, Germany, who will shape customer engagement strategies and lead digital initiatives while fostering a culture of accountability and innovation. The ideal candidate should have over ten years of experience in commercial operations within the biotech or pharmaceutical sectors, alongside strong leadership and analytical skills

Job Summary

  • Shape the customer engagement strategy and setup for the German affiliate, ensuring clear alignment with local business priorities and global Commercial Operations frameworks to maximize commercial impact and customer experience.
  • Own the AI strategy and roadmap for the German affiliate; prioritize high‑impact use cases, drive delivery, and build AI capabilities and adoption.
  • Lead, develop and inspire the C&FFE team, fostering a culture of accountability, continuous improvement and customer centricity.

Matching Summary

Match Score: 85

Gilead Sciences is seeking a Director of Customer & Field Force Excellence in Munich, Germany, who will shape customer engagement strategies and lead digital initiatives while fostering a culture of accountability and innovation. The ideal candidate should have over ten years of experience in commercial operations within the biotech or pharmaceutical sectors, alongside strong leadership and analytical skills.

Skills & Requirements

Must-have

  • AI strategy and roadmap
  • CRM strategy and local governance
  • Sales force structures
  • Omnichannel engagement strategies
  • Leadership and capability building

Nice-to-have

  • Continuous improvement culture
  • Customer centricity
  • Digital innovation passion

Key Requirements

  • Minimum of 10+ years of experience
  • Experience in commercial operations, sales force effectiveness, digital marketing
  • Hands-on experience with digital marketing platforms
  • Advanced knowledge of global Sales and Marketing organizations and pharmaceutical data sources
  • Fluent English and German language skills

Work Rights

Not specified

Tailored Resume

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