Quality Lead (complaints Handling)

SS&C Technologies

Basildon, United Kingdom
Hybrid
Strong analytical skills
Regulatory knowledge
Complaint investigation experience
SS&C is a leading financial services and healthcare technology company with a focus on client outcomes

Job Summary

  • SS&C is a leading financial services and healthcare technology company with a focus on client outcomes.
  • The role involves overseeing complaint investigations and ensuring compliance with FCA rules.
  • SS&C values diversity, collaboration, and professional development for its employees.

Matching Summary

SS&C is a leading financial services and healthcare technology company with a focus on client outcomes.

Skills & Requirements

Must-have

  • Strong analytical skills
  • Regulatory knowledge
  • Complaint investigation experience

Nice-to-have

  • Customer empathy
  • Continuous improvement mindset
  • Strong stakeholder engagement

Key Requirements

  • Experience in financial services
  • Knowledge of FCA DISP and Consumer Duty
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter