The Pestman, PTE LTD is seeking a Customer Service Executive to coordinate manpower resources, address customer complaints, and ensure compliance with ISO standards. The ideal candidate should have at least two years of experience in the pest control or service industry, strong communication skills, and familiarity with ERP systems
Job Summary
The role involves planning and deploying daily manpower resources while coordinating job schedules for the Client Success department.
Employees must act as the Single Point of Contact for clients, resolving complaints and ensuring satisfaction through follow-up visits.
Success in this position requires maintaining ISO 9001 QMS compliance and achieving operational productivity targets alongside accurate billing.
Matching Summary
Match Score: 75
The Pestman, PTE LTD is seeking a Customer Service Executive to coordinate manpower resources, address customer complaints, and ensure compliance with ISO standards. The ideal candidate should have at least two years of experience in the pest control or service industry, strong communication skills, and familiarity with ERP systems.
Skills & Requirements
Must-have
Plan and deploy daily manpower resources
Coordinate contractual and ad hoc job schedules
Handle customer complaints via phone and email
Ensure adherence to internal SOPs and ISO standards
Execute billing-related activities
Nice-to-have
Strong interpersonal and presentation skills
Sociable and proactive in client engagement
Results-oriented and self-driven attitude
Ability to work independently
Collaborate effectively with Area Managers
Key Requirements
Minimum 2 years relevant experience in pest control or related service industry
Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
Familiarity with ERP systems is an advantage
Preferably holds a diploma or tertiary qualification