Customer Experience Supervisor

Doral Acura

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
Not specified (assumed hybrid based on the nature of the role and industry norms)
Customer service team management
Customer escalation resolution
Process optimization and continuous improvement
Doral Acura is seeking a Customer Experience Supervisor to lead a team in delivering exceptional customer service within their digital retail arm, Driveway. The ideal candidate will have significant customer service leadership experience and a proactive approach to problem-solving

Job Summary

  • Driveway is on a mission to make car ownership easy, transparent, and enjoyable by blending technology with human touch.
  • The Customer Satisfaction Supervisor leads teams to deliver unparalleled customer experience and drives continuous optimization and high performance.
  • The company offers best-in-class industry benefits including competitive pay, medical and dental plans, paid holidays, 401(k), and employee stock purchase plan.

Matching Summary

Match Score: 85

Doral Acura is seeking a Customer Experience Supervisor to lead a team in delivering exceptional customer service within their digital retail arm, Driveway. The ideal candidate will have significant customer service leadership experience and a proactive approach to problem-solving.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Customer service team management
  • Customer escalation resolution
  • Process optimization and continuous improvement
  • CRM and ERP data management
  • Performance tracking and reporting

Nice-to-have

  • Strategic thinking
  • Strong client-facing communication
  • Change agent mindset
  • Team motivation and development
  • Positive team culture

Key Requirements

  • 3-5+ years Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter