Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics platform knowledge
Sql and python scripting proficiency
Workday is seeking a Manager for Technical Support Engineering to lead its Analytics Platform support team in a fully remote capacity. The ideal candidate will possess extensive experience in technical support and analytics, with strong leadership skills to manage a global team while ensuring excellent customer satisfaction. ###

Job Summary

  • This role leads a global team of analytics support engineers to deliver world-class support for Workday customers while fostering an inclusive culture.
  • The successful candidate will drive technical excellence by investigating complex system issues, optimizing query performance, and collaborating with Product and Engineering teams.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers per quarter, combined with a commitment to integrity and shared enthusiasm.

Matching Summary

Match Score: 85

Workday is seeking a Manager for Technical Support Engineering to lead its Analytics Platform support team in a fully remote capacity. The ideal candidate will possess extensive experience in technical support and analytics, with strong leadership skills to manage a global team while ensuring excellent customer satisfaction. ###

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • People Analytics platform knowledge
  • SQL and Python scripting proficiency
  • Distributed systems debugging skills
  • 24x7 on-call rotation management
  • Log analysis and root cause investigation

Nice-to-have

  • Strong cultural fit and empathy
  • Curious minds and courageous collaborators
  • Experience with Jupyter Notebooks
  • Background in financial data structures
  • Proven ability to influence roadmap direction

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years leading technical teams
  • Expertise in Workday Analytics domain tools

Work Rights

Not specified

Tailored Resume

Cover Letter