The role is responsible for driving engagement of FT digital group subscriptions amongst customers and prospects while helping them maximize the value of their investment
Job Summary
The role is responsible for driving engagement of FT digital group subscriptions amongst customers and prospects while helping them maximize the value of their investment.
This senior position involves handling high-value strategic accounts, mentoring other Customer Success managers, and contributing to the wider global customer success strategy.
The company offers a 50% hybrid working model with generous annual leave, medical cover, and inclusive parental leave packages.
Matching Summary
The role is responsible for driving engagement of FT digital group subscriptions amongst customers and prospects while helping them maximize the value of their investment.
Skills & Requirements
Must-have
Extensive customer success experience
Strategic account management skills
Senior stakeholder relationship building
Analytical and strategic thinking
Coordinating activity across multiple countries
Nice-to-have
Mentoring other Customer Success managers
Collaborative team culture fit
Interest in global finance and trade
Ability to drive product development feedback
Key Requirements
Extensive experience in customer success or client-facing roles
Track record of providing business advice to clients
Demonstrated ability to navigate client organizations effectively