Head Of Customer Retention

Chubb

Blackburn, England, United Kingdom
Competitive salary; ote: not specified; benefits: ...
Proven leadership in customer retention
Strong performance management capability
Experience in coaching and team development
Chubb Fire & Security has been protecting people and assets worldwide for more than 200 years

Job Summary

  • Chubb Fire & Security has been protecting people and assets worldwide for more than 200 years.
  • The role involves owning UK retention performance and improving customer experience.
  • Chubb offers a competitive salary and extensive training for career development.

Matching Summary

Chubb Fire & Security has been protecting people and assets worldwide for more than 200 years.

Salary

Competitive salary; OTE: Not specified; Benefits: 25 days holiday, company car or car allowance, private medical

Skills & Requirements

Must-have

  • Proven leadership in customer retention
  • Strong performance management capability
  • Experience in coaching and team development

Nice-to-have

  • Commercial acumen in pricing
  • Ability to influence in matrix environment
  • Customer-first mindset

Key Requirements

  • Experience in customer-facing roles
  • Ability to lead cross-functional teams
  • Confidence using CRM systems

Work Rights

Not specified

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