Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Commonwealth Bank

Perth, Western Australia, Australia
On-site
Conversation design experience
Multi-turn conversational flows
Ai chatbot design
Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot

Job Summary

  • Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot.
  • Design natural, human-centered conversations that make banking simpler for millions of customers using cutting-edge LLM and Generative AI features.
  • Collaborate across Product, Content, Compliance, and Engineering to align intent with capability and continuously improve accuracy and experience.

Matching Summary

Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational flows
  • AI chatbot design
  • LLM prompt design
  • User behavior analysis

Nice-to-have

  • Systems thinking
  • Comfort navigating ambiguity
  • Collaborative spirit
  • Low-code solutions

Key Requirements

  • Required experience in conversation design or interaction design
  • Proven ability to design multi-turn, goal-driven conversational journeys
  • Experience working with UX designers, product managers, and engineers
  • Background in chatbots, virtual assistants, or AI-driven products
  • Familiarity of LLM behaviour, strengths, and limitations

Work Rights

Not specified

Tailored Resume

Cover Letter