Fraud Team Manager

GLOBAL PAYMENT HOLDING COMPANY

Coventry, United Kingdom
Manage departmental operations
Oversee efficiency and quality
Conduct call pattern forecasting
Manages the departmental operations for the call center, interacting with client leadership requiring issue resolution

Job Summary

  • Manages the departmental operations for the call center, interacting with client leadership requiring issue resolution.
  • Oversees the efficiency/quality of monitoring call volumes ensuring Service Level Agreements are maintained and improves processes based on statistics.
  • Coaches, develops, and counsels existing team members to higher performance, hires new team members, and conducts training.

Matching Summary

Manages the departmental operations for the call center, interacting with client leadership requiring issue resolution.

Skills & Requirements

Must-have

  • manage departmental operations
  • oversee efficiency and quality
  • conduct call pattern forecasting
  • improve processes and productivity
  • manage escalated customer issues

Nice-to-have

  • drive passion for success
  • deliver best-in-class payment technology
  • make your mark on payments technology

Key Requirements

  • Bachelor's Degree or Relevant Experience
  • Minimum 4 years related professional experience

Work Rights

Not specified

Tailored Resume

Cover Letter