Not specified; not specified; medical, dental, vis...
5+ years of mortgage experience
Knowledge of cfpb laws and regulations
Experience with loss mitigation and foreclosure
The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and providing training to team members
Job Summary
The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and providing training to team members.
Employees must make outbound calls within 24 hours to acknowledge complaints and follow up with department leaders to ensure timely resolution for homeowners.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and volunteer time off.
Matching Summary
The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and providing training to team members.
Salary
Not specified; Not specified; Medical, dental, vision insurance; 401(k) with match; Paid Maternity Leave; Tuition reimbursement
Skills & Requirements
Must-have
5+ years of mortgage experience
Knowledge of CFPB laws and regulations
Experience with loss mitigation and foreclosure
Ability to research loan documents and summaries
Superior verbal and written communication skills
Nice-to-have
Empathy for sensitive homeowner situations
Ability to mentor subordinate team members
Strong problem-solving mindset
High productivity and work ethic
Quick adaptation to changing assignments
Key Requirements
High School Diploma required
5+ years of Mortgage Experience
Familiarity with MSP or Finastra Servicing Director systems
Intermediate knowledge of MS Word, Excel, and Outlook
Must possess a smartphone meeting security standards