Operations Manager In Us Life & Annuities

DXC Technology UK

Hr
Team leadership & development
Operational management
Performance management
Lead and manage a diverse team comprising Subject Matter Experts, driving engagement through coaching and recognition

Job Summary

  • Lead and manage a diverse team comprising Subject Matter Experts, driving engagement through coaching and recognition.
  • Ensure consistent adherence to SLAs, KPIs, and contractual obligations, handling client escalations with urgency and professionalism.
  • Identify inefficiencies and close process gaps through structured analysis, supporting automation and digital transformation efforts.

Matching Summary

Lead and manage a diverse team comprising Subject Matter Experts, driving engagement through coaching and recognition.

Skills & Requirements

Must-have

  • Team Leadership & Development
  • Operational Management
  • Performance Management
  • Process Optimization
  • Client Management
  • US Insurance operations

Nice-to-have

  • Continuous learning culture
  • Data-driven decision-making
  • Automation and digital transformation
  • Inclusive environment

Key Requirements

  • 12–15 years of experience
  • 5–7 years in a leadership role
  • Graduate in any stream
  • LOMA / ALMI / FLMI certifications (highly preferred)
  • Six Sigma Green Belt / Lean Certification (advantageous)

Work Rights

Not specified

Tailored Resume

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