This role will work closely with senior leadership to define the future of CIBC’s contact centres – across service design, omnichannel capabilities and operating model
Job Summary
This role will work closely with senior leadership to define the future of CIBC’s contact centres – across service design, omnichannel capabilities and operating model.
As a senior consultant you will translate strategic vision into actionable roadmaps; lead and drive strategic initiatives; and measure outcomes to ensure alignment with organizational objectives.
CIBC offers a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers.
Matching Summary
This role will work closely with senior leadership to define the future of CIBC’s contact centres – across service design, omnichannel capabilities and operating model.
Skills & Requirements
Must-have
Contact centre ecosystem and trends
Omnichannel capabilities and operating model
Strategic initiatives and roadmaps
Financial modeling and acumen
Client focus and innovation
Nice-to-have
Relationship-oriented bank
Embrace strengths and ambitions
Meaningful impact and valued
Enjoy uncertainty and ambiguity
Inspire outcomes and build trust
Key Requirements
Legally eligible to work in Canada
Understanding of contact centers in multichannel distribution