Csm Retention Specialist - 1 Year Ftc

ABC Fitness

Fully remote
Customer retention strategies
Negotiate renewals
Handle customer objections
This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance

Job Summary

  • This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance.
  • We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base.
  • ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.

Matching Summary

This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance.

Skills & Requirements

Must-have

  • Customer retention strategies
  • Negotiate renewals
  • Handle customer objections
  • Cross-functional collaboration
  • Drive customer engagement
  • Target KPIs achievement

Nice-to-have

  • Ambitious and authentic culture
  • Growth mindset
  • Team collaboration
  • Persuasive value messaging
  • Product and industry champion

Key Requirements

  • 3+ years relevant experience
  • 2+ years SaaS Account Management/CS/Sales
  • Bachelor's degree
  • Excellent communication skills
  • High EQ/interpersonal skills

Work Rights

Not specified

Tailored Resume

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