It Support & Helpdesk Specialist (all Genders)

FGS Global

Berlin, Germany
On-site (with flexible remote options up to two days per week)
Windows and macos client support
Office 365 and azure administration
It service desk ticket management
FGS Global is seeking an IT Support & Helpdesk Specialist in Berlin to provide 1st and 2nd level IT support, manage systems like Office 365 and Azure, and support cross-site collaboration. The ideal candidate should have extensive experience in IT support, strong technical knowledge, and excellent communication skills in German and English

Job Summary

  • FGS Global is seeking an IT Support & Helpdesk Specialist to provide cross-site 1st and 2nd level support for a leading stakeholder strategy firm.
  • The role involves administering Office 365, MS Teams, Azure, and supporting both Windows and Apple clients across multiple global locations.
  • Candidates must have very good German language skills and at least 5 years of professional experience in IT system administration.

Matching Summary

Match Score: 85

FGS Global is seeking an IT Support & Helpdesk Specialist in Berlin to provide 1st and 2nd level IT support, manage systems like Office 365 and Azure, and support cross-site collaboration. The ideal candidate should have extensive experience in IT support, strong technical knowledge, and excellent communication skills in German and English.

Skills & Requirements

Must-have

  • Windows and macOS client support
  • Office 365 and Azure administration
  • IT service desk ticket management
  • BMC Helix or FreshService experience
  • German language skills required

Nice-to-have

  • Independent project leadership
  • Cross-site collaboration experience
  • Video conferencing setup expertise
  • Proactive problem-solving attitude
  • Structured documentation skills

Key Requirements

  • Completed IT qualification or 5+ years experience
  • Solid knowledge of Windows system administration
  • Microsoft and Azure infrastructure expertise
  • Very good German language proficiency
  • English communication at B2 level or higher

Work Rights

Not specified

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