Swift Client Services Lead (m/w/d)

Broadridge Business Process Outsourcing LLC

Frankfurt, Germany
**
Swift interfaces operation
Client services leadership
2nd level support
** Broadridge Business Process Outsourcing LLC is seeking a SWIFT Client Services Lead in Frankfurt, Germany, responsible for managing the SWIFT Service Bureau's operations while leading a client services support team. The ideal candidate should possess significant technical expertise in SWIFT systems, leadership qualities, and a strong customer service orientation. **

Job Summary

  • Responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau.
  • Leads, coaches, and develops the Client Services and technical support team, fostering an efficient and service-oriented work culture.
  • Actively participates in the strategic development of the SWIFT Service Bureau and contributes to optimizing service quality and infrastructure.

Matching Summary

Match Score: 75

** Broadridge Business Process Outsourcing LLC is seeking a SWIFT Client Services Lead in Frankfurt, Germany, responsible for managing the SWIFT Service Bureau's operations while leading a client services support team. The ideal candidate should possess significant technical expertise in SWIFT systems, leadership qualities, and a strong customer service orientation. **

Skills & Requirements

Must-have

  • SWIFT Interfaces operation
  • Client Services leadership
  • 2nd Level Support
  • Incident Management Process
  • Global SWIFT Service Bureau

Nice-to-have

  • Strategic development of SWIFT services
  • Process improvement initiatives
  • International, multicultural environment

Key Requirements

  • Several years of professional experience in the SWIFT environment
  • Strong leadership qualities and team coordination experience
  • Good knowledge of national and international payment and securities business
  • Very good German and English language skills
  • Work and residence permit for Germany

Work Rights

Work and residence permit for Germany

Tailored Resume

Cover Letter