Network Engineering Supervisor - Eac (hybrid | Night Shift)

Comcastadvertising

Pasig City, Philippines
**
Oversee technical staff operations
Manage and report kpis
Handle customer escalations
** Comcast is seeking a Network Engineering Supervisor to oversee technical staff operations during the night shift in Pasig City, Philippines, with a hybrid work setup. The role involves managing key performance indicators, handling escalated customer inquiries, and supervising staff performance. **

Job Summary

  • Responsible for overseeing and supervising the staffing, day-to-day activities and operations of technical staff.
  • Manages and reports relevant key performance indicators, including average speed to answer, abandon rate, service level % etc.
  • Must be flexible with work schedules and willing to work varied shifts, including nights and weekends, and overtime as necessary.

Matching Summary

Match Score: 75

** Comcast is seeking a Network Engineering Supervisor to oversee technical staff operations during the night shift in Pasig City, Philippines, with a hybrid work setup. The role involves managing key performance indicators, handling escalated customer inquiries, and supervising staff performance. **

Skills & Requirements

Must-have

  • Oversee technical staff operations
  • Manage and report KPIs
  • Handle customer escalations
  • Perform quality assurance audits
  • Develop new processes

Nice-to-have

  • Passion for teamwork
  • Revolutionize industries
  • Lead the future
  • Embrace new technologies

Key Requirements

  • Bachelor's Degree
  • 2-5 Years of relevant work experience
  • Must be able to work nights and weekends

Work Rights

Not specified

Tailored Resume

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