Philips Mr Technical Support Engineer

GEHC

Remote, , United States
Base: $94,400.00-$141,600.00 annual; bonus/equity:...
Fully remote
Technical support for philips mr products
Remote and onsite troubleshooting
Customer escalation management
The Philips MR Technical Support Engineer drives customer satisfaction by providing technical support and counsel remotely and onsite to field engineers, client service technicians, and customers experiencing system performance issues

Job Summary

  • The Philips MR Technical Support Engineer drives customer satisfaction by providing technical support and counsel remotely and onsite to field engineers, client service technicians, and customers experiencing system performance issues.
  • GE HealthCare offers a competitive benefits package, including medical, dental, vision, paid time off, 401(k) plans, life and disability insurance, and tuition reimbursement.
  • The role requires working from a dedicated home office space with high-speed internet and involves travel to customer sites for coaching, mentoring, and escalations.

Matching Summary

The Philips MR Technical Support Engineer drives customer satisfaction by providing technical support and counsel remotely and onsite to field engineers, client service technicians, and customers experiencing system performance issues.

Salary

Base: $94,400.00-$141,600.00 Annual; Bonus/Equity: Performance based incentive compensation including cash bonus(es) and/or long term incentives; Benefits: Medical, dental, vision, paid time off, 401(k), life, disability, accident insurance, tuition reimbursement

Skills & Requirements

Must-have

  • Technical support for Philips MR products
  • Remote and onsite troubleshooting
  • Customer escalation management
  • Field engineer coaching and training
  • Use of CRM and remote diagnostic tools
  • Ability to work from home office
  • Valid Driver’s License

Nice-to-have

  • Lean / Six Sigma Certified
  • Networking certification or experience
  • Strong customer service skills
  • Exceptional teamwork and communication
  • Project or technical leadership experience
  • Healthcare imaging knowledge
  • Ability to stay calm under pressure

Key Requirements

  • High School Diploma/GED with 8+ years experience or Associate’s/Bachelor’s degree with 5 years experience
  • Minimum 5 years diagnostic imaging experience with Philips MR systems
  • Experience as FE II or FE III or equivalent
  • Valid Driver’s License
  • Legal authorization to work in the U.S.
  • Willingness to work rotating late shifts and on-call including weekends
  • Successful completion of background check and drug test

Work Rights

Legal authorization to work in the U.S. required

Tailored Resume

Cover Letter