Senior Customer Success Manager

ABC Fitness

Remote
Base: $75,000 - $85,000 usd annually; bonus/equity...
Fully remote
Drive customer value and retention
Manage enterprise client portfolios
Lead complex implementations
Join a culture built on respect, trust, and belonging, where diverse perspectives drive innovation and impact

Job Summary

  • Join a culture built on respect, trust, and belonging, where diverse perspectives drive innovation and impact.
  • As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
  • Benefits include an open PTO policy, Days of Disconnect, Parental & Pawternity Leave, quarterly fitness reimbursement, and comprehensive medical coverage.

Matching Summary

Join a culture built on respect, trust, and belonging, where diverse perspectives drive innovation and impact.

Salary

Base: $75,000 - $85,000 USD annually; Bonus/Equity: Bonuses and commissions may be eligible; Benefits: Medical/Dental/Vision coverage, EAP, Calm App subscription, and more

Skills & Requirements

Must-have

  • Drive customer value and retention
  • Manage enterprise client portfolios
  • Lead complex implementations
  • Build executive-level relationships
  • Resolve high-priority escalations
  • Monitor account health and risks

Nice-to-have

  • Ambitious and authentic culture
  • Growth mindset and professional development
  • Collaborative and supportive team
  • Fitness industry experience
  • Franchise experience

Key Requirements

  • 5+ years of relevant experience
  • Experience with CRM and/or project management tools
  • Advanced Excel skills are a plus
  • Experience with Asana and Salesforce is a plus

Work Rights

Not specified

Tailored Resume

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