Senior Technical Support Engineer

Umatcon

Hybrid
3+ years technical support experience
Bilingual in japanese and english
Experience with workday and salesforce
You will diagnose and troubleshoot complex technical issues in a fast-paced environment

Job Summary

  • You will diagnose and troubleshoot complex technical issues in a fast-paced environment.
  • The role involves ensuring outstanding customer experience through effective communication.
  • You will collaborate with various teams to deliver solutions for critical customer needs.

Matching Summary

You will diagnose and troubleshoot complex technical issues in a fast-paced environment.

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • bilingual in Japanese and English
  • experience with Workday and Salesforce

Nice-to-have

  • strong analytical and problem-solving skills
  • ability to nurture teamwork
  • excellent communication skills

Key Requirements

  • Fluency in speaking, reading, and writing Japanese
  • experience with JIRA and Microsoft Office
  • ability to manage multiple urgent issues

Work Rights

Not specified

Tailored Resume

Cover Letter