Ghs Service Manager

PwC UK

Prague, Czech Republic
On-site
It infrastructure and cloud services
Operational readiness
Service level objective (slo) documents
PwC UK is seeking a GHS Service Manager in Prague, responsible for ensuring operational readiness for new cloud services and enhancements within the Global Hosting Services team. The ideal candidate will have extensive IT service management experience, particularly in cloud services, and strong communication skills to collaborate across multiple teams

Job Summary

  • The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness.
  • The role combines service delivery, operational readiness, data‑driven decision support, and customer consultation to ensure that new services are delivered efficiently, securely, and in alignment with PwC standards.
  • Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth.

Matching Summary

Match Score: 85

PwC UK is seeking a GHS Service Manager in Prague, responsible for ensuring operational readiness for new cloud services and enhancements within the Global Hosting Services team. The ideal candidate will have extensive IT service management experience, particularly in cloud services, and strong communication skills to collaborate across multiple teams.

Skills & Requirements

Must-have

  • IT infrastructure and cloud services
  • operational readiness
  • Service Level Objective (SLO) documents
  • risk, impact, and supportability assessments
  • PwC Technology ITSM processes

Nice-to-have

  • proactive approach to problem-solving
  • influence outside direct team
  • Agile, open-minded, innovative ideas
  • remote, geographically dispersed environment

Key Requirements

  • Bachelor's degree in Information Technology
  • 7 years in IT
  • 3 years in IT Service Management
  • Cloud infrastructure fundamentals (Azure, AWS, GCP)
  • Experience in multiple ITIL processes
  • SAFe or Agile framework

Work Rights

Not specified

Tailored Resume

Cover Letter