Head Of Technical Operations

Baton

San Francisco, California, United States
Base: $180,000 - $230,000; bonus/equity: annual pe...
On-site
7+ years technical support or devops experience
5+ years managing production support teams
Deep understanding of kubernetes and docker
Baton is Ryder's in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics

Job Summary

  • Baton is Ryder's in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics.
  • This role involves leading the first Technical Support Leader to own the vision, strategy, and execution of Baton's Production Support function.
  • The position offers a competitive base salary ranging from $180,000 to $230,000 along with an annual performance bonus and long-term incentives.

Matching Summary

Baton is Ryder's in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics.

Salary

Base: $180,000 - $230,000; Bonus/Equity: Annual performance bonus + Long Term Incentive Plan; Benefits: 401k matching, Medical/Dental/Vision, Employee Stock Purchase Program

Skills & Requirements

Must-have

  • 7+ years technical support or DevOps experience
  • 5+ years managing production support teams
  • Deep understanding of Kubernetes and Docker
  • Experience with Prometheus, Grafana, DataDog
  • Track record building 0-to-1 support functions

Nice-to-have

  • Experience in logistics or freight technology
  • Background in QA or test automation
  • Front-end experience with React and TypeScript
  • Fluent in Spanish language skills
  • Experience transitioning support to SRE models

Key Requirements

  • 7+ years experience in technical support, DevOps, or SRE
  • 5+ years managing production support teams in B2B SaaS
  • Proven ability to operate independently in ambiguous environments

Work Rights

Not specified

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